FAQs

Our store and warehouse are located in Spain (European Union). All orders are shipped from here.

We ship to Spain, all European Union countries, United Kingdom, United States, Canada, Asia (Japan, South Korea, China, Singapore, etc.), Latin America, Australia, and many other countries worldwide.

Yes, we sell both to individual customers (retail) and to installers, car audio shops, and service centers (wholesale). Wholesale prices are available after account verification.

Yes, self-pickup is available from our warehouse in Spain. Please contact us in advance to arrange a time.

We accept bank transfer SEPA (for EU countries) and Visa / Mastercard credit/debit cards. We do not accept PayPal, Apple Pay, Google Pay, or other e-wallets.

All prices are shown in Euros (€). When paying by card, conversion is done automatically by your bank.

We do not charge any fees. Outside the EU, your bank may apply a small currency conversion fee.

Card payments are confirmed instantly. SEPA transfers usually take 1–2 working days (faster within the EU).

Yes — shipping is completely free to Spain, the EU, UK, USA, Asia, Latin America, Australia, and all other countries we serve.

3–5 working days.

7–14 working days.

Up to 30 working days (usually arrives in 10–25 days depending on the country and customs).

Spain: MRW, SEUR, Correos Express, GLS.
EU & UK: DHL, UPS, GLS, FedEx.
Worldwide: DHL, UPS, FedEx, TNT (best option chosen for speed and reliability).

Yes — we send a tracking number to your email and SMS immediately after the order is shipped.

We select the most reliable and fastest carrier for your country and package weight. If you have a preference (e.g. only DHL), let us know during checkout and we will try to accommodate.

The recipient (buyer) is responsible for any customs duties, VAT/GST, or import fees outside the EU.

No — prices for orders outside the EU do not include Spanish VAT (export price).

Usually 0–5% + local fees. Goods over $800 may require formal entry.

Possible 20% VAT + 0–5% duty + handling fee (calculated at destination).

Duty + local VAT/GST (5–20%). Shipments under ~150–200 € are often duty-free.

Contact us — we will provide the commercial invoice, packing list, and customs declaration. Most cases are resolved within 3–10 days.

14 days (EU consumer law) + up to 30 days under our store policy.

The buyer pays return shipping (unless the item is defective or we sent the wrong product). In the EU returns are often free when a full refund is issued.

Minimum 2 years (EU law). Many brands provide 3–5 years manufacturer warranty.

Send us photos/videos of the issue within 48 hours — we will arrange replacement or refund.

Tell us your car make, model, and year — we will recommend speakers, head unit, amplifier, subwoofer, wiring, etc. for free (via chat or form on the site).

Yes — we carry full ranges: power & speaker wire, distribution blocks, relays (Bosch style), fuses, capacitors, and more.

Most models support it. Check the product description or ask our team.

Yes — mounting frames, ISO harnesses, antenna adapters, sound deadening material, and other installation accessories.

Yes — special wholesale pricing after account verification.

No minimum order value.

We show the estimated restock date (usually 3–14 days). You can place a pre-order.

No — only new, original products from official distributors.

Via email, WhatsApp, live chat on the website, or phone (Spain). We usually reply within 1–24 hours.

Shipping is done on weekdays only. Support is available 7 days a week via chat/email/WhatsApp.

Yes, within 14 days (EU law) / 30 days (our policy). Item must be unused, in original packaging, without signs of installation.

In your personal account or using the tracking number sent by email/SMS.

We provide official EU warranty, full certification, and no grey-market goods. International orders are VAT-free.

Yes — our team helps with component matching, power requirements, and basic tuning advice.

Yes — all products meet EU safety and EMC standards and come with official warranty valid across the European Union.

Coaxial speakers have the tweeter mounted directly on the woofer (easier installation, good for basic upgrades). Component speakers have separate tweeters, crossovers, and woofers (better sound staging and clarity, but require more installation work).

Not always — factory head units can power basic aftermarket speakers. However, adding an amplifier significantly improves volume, clarity, and bass response, especially with higher-power or competition-grade speakers.

Ideally, the amplifier's RMS output should match or slightly exceed the speakers' RMS rating (e.g., 80–120W RMS amp for 100W RMS speakers). Avoid severely underpowering or overpowering to prevent damage.

It depends on the subwoofer model and your goals (SPL for loud bass or SQ for clean sound). Check the manufacturer's recommended sealed or ported enclosure volume in the product specs — we can help calculate if you share the model.

Usually not — most modern aftermarket head units support steering wheel control adapters (sold separately). Some retain factory amplifiers, cameras, or parking sensors with the right harnesses and interfaces.

Yes — we carry high-quality butyl-based sound deadening mats (e.g., for doors, floor, trunk) to reduce road noise, vibrations, and improve bass response. Kits are available for full cars or specific areas.

Most car audio equipment is designed for 12V systems. For 24V vehicles (common in trucks), you may need a voltage converter or 24V-compatible amplifiers — contact us with your vehicle details for recommendations.

Higher sensitivity (e.g., 90 dB+) means the speaker plays louder with the same power input — great for low-power factory head units. Lower sensitivity speakers need more amplifier power but often deliver better overall sound quality.

Many of our amplifiers include adjustable high-pass / low-pass crossovers. DSP-equipped models (or separate DSP processors) allow advanced tuning like time alignment, EQ, and channel mixing for better sound staging.

For a safe and reliable install, we recommend: power wiring kit (with fuse), RCA cables, speaker wire, distribution blocks, ground loop isolator (if needed), and mounting adapters. We offer complete kits for most upgrades.